Building controls and underfloor heating and cooling systems manufacturer, Open System Solutions (OSS), needed a plastic enclosure for their new portfolio of room thermostats and sensors. Our role at Hitaltech was not only to provide them with exceptional products, but also deliver them with outstanding service and a quick turnaround.
What did Open System Solutions need?
Open System Solutions sells its building controls and underfloor heating and cooling systems throughout the UK and across the world. For its latest project, a portfolio of control panel enclosures (including room thermostats and sensors) was under development. Patrick Murphy, Sales Director at OSS, came across one problem.
“There was a plastic enclosure wall unit that we had been looking at,” he said. “But frankly, it didn’t look at all pleasing to the eye and was too small for our electronic PCB board. This product will be used in our Hydroline underfloor heating product portfolio, which we expect to be used widely across central London. So it has to be right aesthetically as well as functionally.”
How did Hitaltech help?
After searching for control panel enclosures on Google, Patrick found Hitaltech, who could offer him something more appropriate.
He explained: “Hitaltech had exactly the sort of plastic enclosures we were looking for.”
Jack Walker, Hitaltech’s Sales Engineer for the South of England, spoke to Patrick to explore Open System Solutions’ options. After an initial consultation, he sent numerous samples and discussed customisation options. Patrick decided that the Thermo 80mm x 80mm plastic enclosure with an integrated dial was the ideal solution for OSS.
Custom printing was also part of the package that appealed to Patrick and OSS. He said: “It was important for us, when searching for the right control panel enclosures, to have the right quality laser etching on the plastic enclosures, so it became identifiably one of our range.”
Happy with the product and price Hitaltech could offer him, Patrick immediately ordered 500 prints, with the potential for thousands more thanks to our building automation systems.
Hitaltech’s amazing aftercare
Patrick and OSS were delighted with their experience working with Jack and the team at Hitaltech.
“Jack’s help and support has been absolutely superb. We’ve really appreciated seeing what he could do to help us develop our range of plastic enclosures. Absolutely excellent,” Patrick stated.
In many ways, Patrick notes, the service became almost as important as the product. He said: “The aftercare at Hitaltech was amazing. Having that contact is so vital. What Jack says he’ll do, he does. He comes over as wanting to be part of your company and wanting to help, and that to me is a big, big plus.”
Working closely with clients has been extremely challenging during the course of the Covid-19 pandemic. But that didn’t stop us from working to tight timescales to provide exceptional service to our clients.
“I knew there were projects out there that were already live,” explains Patrick. “So we had to work fast. A product range like this would usually take approximately two years to develop, test and get to market. But with Hitaltech’s support, we managed to do it in around eight months.”
An expanding role
The success of the Hydroline project with Open System Solutions has opened more doors for Hitaltech between the two companies.
“We’re now asking them to provide dials and the stems for some other thermostats we’re looking to put together,” Patrick said. “And we’re also looking at designing a new range of I/O electronic boards, which will use a new type of housing – a Hitaltech housing.”
Contact Hitaltech for all your plastic enclosure needs
Customer satisfaction is at the heart of everything we do, so let us help you bring your plans to fruition.
If you, like Patrick at Open System Solutions, require help finding high-quality control panel enclosures at a great price, don’t hesitate to contact us today on +44 (0)1253 899910.